Terms and Conditions

PAYMENT:

We accept all major credit cards including: Mastercard, Visa, Diners and AMEX.

We also accept payment through third-party payment providers including: PayPal, Shopify Payments & AfterPay. 

SHIPPING INFORMATION:

Postage

FREE SHIPPING over $100 within Australia Only.

All sent items come with online tracking. Email us for a quote on bulk orders.

We can also post overseas by Registered International Post. Postage to the US is $60 AUD. Please email for other countries.

Please note for delivery within Australia.

We use Couriers Please and Australia Post (Registered Post) for all deliveries and aim to process and deliver your goods within 7 working days of receiving your order. At times through busy periods or if we have to order item's in, this may take a few more days (You will be notified). Delivery will be between 9am – 5pm Monday to Friday.

A signature is required on receipt of your goods. For this reason, a work or home address is preferred to ensure you receive your parcel in a timely fashion. If no one is at the delivery address to receive the goods, a card will be left advising that the parcel can be collected from the nearest collection centre.

Once we have received your order we will send you an email confirming your order, or if the product in question is unavailable.  Your method of payment will then be authorised, and we will notify you when your items have been shipped (including tracking).

Please feel free to subscribe to our newsletter as we will keep you updated with the latest news and special offers.  All your details stay private and confidential.

Queries can be emailed to sales@shaysshoes.com.au,or feel free to give us a call on (07) 3844 5005

Store Pickup

When selecting store pickup a confirmation email or Messenger notification will be sent advising your parcel is ready for pickup. 

Pickup hours are: Monday - Friday: 9am - 5:30pm & Saturday 9am-3pm. 

Pickup address is: 126 Boundary Street, West End, Brisbane, 4101. 


RETURN & EXCHANGES POLICY (Online Customers Only):

All full priced items can be returned within 14 days from receiving the item for an exchange, credit note or refund.

All sale items can be returned within 14 days from receiving the item for an exchange or credit note only.

The items have to be in their original packaging, receipt to be enclosed and must be in NEW / UNUSED condition. Upon return the item will be assessed to ensure that you qualify for the return.

Please ensure you send the items back in a sealable satchel or similar to ensure the items are secure during transit. The cost of return postage will be covered by the customer.

*PayPal Account Users: PayPal offer free returns for all account holders up to the postage value of $45. More information can be found here: https://www.paypal.com/au/webapps/mpp/returns.

For all eligible returns payment will be processed in the next billing cycle, refunded via the original method of payment.

Please note that returns will not be accepted after the 14 day period.

What happens if I want to exchange my item?
Please purchase the correct item from our website as soon as possible so you don't miss out! Then contact our team at sales@shaysshoes.com.au to arrange the return of the item incorrectly purchased, making sure that it is eligible with the returns policy.

Faulty items
Sometimes an item is faulty from the manufacturer and for this reason we are here to help! If you suspect your item has a possible fault please contact us as soon as possible at sales@shaysshoes.com.au


How to return your order?
Please email sales@shaysshoes.com.au to organise all returns and/or inquiries. Include in the email your name, order number, best method of contact and your inquiry.

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