Shipping Information



We offer FREE SHIPPING on orders over $99, anywhere in Australia. If you qualify for free standard shipping, you can upgrade to EXPRESS SHIPPING for $15. If your order falls under $99, our standard shipping is a flat rate of $10, express shipping is a flat rate of $20.

All sent items come with online tracking. Email us for a quote on bulk orders.

Postage to New Zealand is a flat rate of AUD$40, and we do not post to any other countries.

Please note for delivery within Australia.
We use Australia Post (Registered Post) for all deliveries and aim to process and ship your goods within 1-3 working days of receiving your order.

Unless requested otherwise, your parcel with require a signature on delivery. We recommend using a work or home address, where someone is available to accept the goods. If no-one is available to sign for your delivery, a card will be left advising that your parcel can be collected from the nearest collection centre. If you wish to give 'authority to leave' instead of requiring a signature, please just let us know in your order comments (Note: Shays Shoes does not take responsibility for these items if they are misplaced at delivery). 

Once we have received your order we will send you an email confirming your order.  Your method of payment will then be authorised, and we will notify you when your items have been shipped (including tracking advice).

Click + Collect

We offer a free collection service from our store in West End, Brisbane. Please select 'Click + Collect' in the checkout options. A confirmation email or Messenger notification will be sent advising your parcel is ready for pickup. 

Pickup hours are: Monday - Wednesday: 10am - 5pm; Thursday & Friday: 10am - 5:30pm; Saturday: 9am-3pm, Sunday: 10am-2pm

Pickup address is: 197a Boundary Street, West End, Brisbane QLD 4101. 

Queries can be email to, or feel free to give us a call on (07) 3844 5005.