SHIPPING INFORMATION:

Postage

Updated March 2020:

As a response to minimising the spread of COVID-19, we are currently offering FREE SHIPPING on ALL domestic orders anywhere in Australia. We encourage you to adhere to social distancing, and try to minimise your need to visit us in store.

All sent items come with online tracking. Email us for a quote on bulk orders.

We can also post overseas by Registered International Post. Postage to New Zealand is a flat rate of AUD$50, while postage elsewhere in the world is AUD$70.

Please note for delivery within Australia.
We use Australia Post (Registered Post) for all deliveries and aim to process and deliver your goods within 3-4 working days of receiving your order. We have observed some increase as of March 2020, with deliveries taking approximately 4-6 working days in states outside of Queensland.

During busy periods (Christmas, New Year) this may take up to 10 days, which we will advise. Deliveries are normally between Monday to Friday 9am to 5pm.

Unless requested otherwise, your parcel with require a signature on delivery. We recommend using a work or home address, where someone is available to accept the goods. If no-one is available to sign for your delivery, a card will be left advising that your parcel can be collected from the nearest collection centre. If you wish to give 'authority to leave' instead of requiring a signature, please just let us know in your order comments (Note: Shays Shoes does not take responsibility for these items if they are misplaced at delivery). 

Once we have received your order we will send you an email confirming your order.  Your method of payment will then be authorised, and we will notify you when your items have been shipped (including tracking advice).

Click + Collect

We offer a free collection service from our store in West End, Brisbane. Please select 'Click + Collect' in the checkout options. A confirmation email or Messenger notification will be sent advising your parcel is ready for pickup. 

Pickup hours are: Monday - Friday: 9am - 5:30pm & Saturday 9am-3pm. 

Pickup address is: 126 Boundary Street, West End, Brisbane, 4101. 

Queries can be email to sales@shaysshoes.com.au, or feel free to give us a call on (07) 3844 5005. 

 

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