Refund & Exchanges

Online customers only.
All full priced items can be returned within 14 days from receiving the item for an exchange, credit note or refund. All sale items can be returned within 14 days from receiving the item for an exchange or credit note only.

The items have to be in their original packaging, receipt to be enclosed and must be in NEW / UNUSED condition. Upon return the item will be assessed to ensure that you qualify for the return.

Please ensure you send the items back in a sealable satchel or similar to ensure the items are secure during transit. The cost of return postage will be covered by the customer.

*PayPal Account Users: PayPal offer free returns for all account holders up to the postage value of $45. More information can be found here: https://www.paypal.com/au/webapps/mpp/returns .

For all eligible returns payment will be processed in the next billing cycle, refunded via the original method of payment. Please note that returns will not be accepted after the 14 day period.

What happens if I want to exchange my item?
Contact our team at sales@shaysshoes.com.au ASAP to arrange the return of the item incorrectly purchased, making sure that it is eligible with the returns policy. Please note: Free Shipping does not apply to exchanged items and an $10.00 shipping fee will be charged.  

Faulty items
Sometimes an item is faulty from the manufacturer and for this reason we are here to help! If you suspect your item has a possible fault please contact us as soon as possible at sales@shaysshoes.com.au.

How to return your order?
Please email sales@shaysshoes.com.au to organise all returns and/or inquiries. Include in the email your name, order number, best method of contact and your inquiry.

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