Returns & Exchanges

What can I exchange or return?
All full-priced items can be returned within 14 days from receiving the item for an exchange, credit note or refund. All sale items (items that are reduced or discounted for any reason below their normal RRP) can be returned within 14 days from receiving the item for an exchange or credit note only

The items have to be in their original packaging and must be in NEW / UNUSED condition, with their receipt or identifying order details (Email confirmation or invoice copy). Upon return the item will be assessed to ensure that it is in the required physical condition.

Please be aware that the cost of return postage will be covered by the customer.

If you are wanting to exchange your item, please contact us first at or (07) 3844 5005 to arrange the appropriate size/colour and shipping. Please provide as much information as possible about your order and your desired outcome so we can best assist you.

What if my shoes have something wrong with them?
Sometimes an item is faulty from the manufacturer and for this reason we are here to help! If you suspect your item has a possible fault please contact us as soon as possible at  

Where do I return my order?
You can visit our store in West End, Brisbane during Monday to Saturday during business hours, or return your items by post to the following address:

Shays Shoes
197a Boundary Street
West End, QLD 4101

We strongly recommend sending the items back in a sealable satchel or similar to ensure the items are secure during transit. 

All eligible returns payment will be processed in the next billing cycle, refunded via the original method of payment. This may take a couple days depending on your payment provider.